Singapore Pools was established in 1968 to offer people a safe and trusted place to place bets. Operating under the Tote Board – an agency within the Ministry of Finance – as a wholly-owned subsidiary, singapore pools is legally allowed to run numbers games, sports betting, horse racing and totalisator operations here. Surpluses generated through Singapore Pools operations go directly into supporting worthy community causes via Community Chest Singapore; an organisation run by government.
As digital adoption has increased, illegal gambling syndicates have had greater chances to target customers. Singapore Pools must adapt its operational efficiency while guaranteeing its products remain secure and reliable to remain ahead of this trend.
To achieve this goal, the company recently moved from on-premises monitoring system to Oracle Cloud Infrastructure (OCI). This has enhanced visibility and eased management across their technology stack; enabling faster resolution times to issues rather than hours previously. Furthermore, the OCI platform helps optimize system resources in real-time, thus reducing outages and improving overall customer experience.
Singapore Pools’ new technology has also allowed them to provide better and safer sports bets, fulfilling their goal of offering “a world-class, responsible sports betting service”, says Chairman Kai Nargolwala of Singapore Pools. To this end, they are working tirelessly to meet customer interests first by adding more sensors, video cameras, increasing bandwidth capacity and performing data analysis for better risk and fraud detection.
Launch of iShine Cloud is another significant initiative of Singapore Pools that allows charities to leverage Singapore Pools’ IT resources and capabilities for increased productivity, governance and efficiency in their operations. Since iShine Cloud was introduced in 2018, 31 charities with 1,512 users have registered.
iShine Cloud empowers charities to focus on providing services more efficiently for the community they are serving – ultimately reaching more individuals in need.
iShine Cloud is also helping address some of the challenges faced by non-profit sector during COVID-19 pandemic, by offering cost-effective IT solutions through Singapore Pools platform that enable them to remain resilient through difficult times.
Singapore Pools uses its nationwide digital signage network to advance its commitment to being a company for good by using PADS4 to display event messages and lottery results across its outlets and branches easily using its XML data connection to import realtime gaming and betting information from all sources – this has allowed it to consistently and accurately communicate responsible gaming messages throughout all locations.